Canopy by Hilton Dubai Al Seef

"Dear Kevin, Thank you for taking time to share your feedback with us. We apologize that you were disappointed with your visit. First of all, it is wonderful to hear that our team contributed positively to your experience. Our team is committed to creating memorable stay experience to every guest, thank you for recognizing their passion for hospitality. However, we are sorry to hear that the cleanliness issue with your room. We take cleanliness very seriously and we will immediately notify our housekeeping team to address the situation and ensure all rooms will be brought up to our high standards. We are sorry to know that you were disappointed with your breakfast experience at our hotel. Providing high quality meals is important to us. We will address your concerns with our culinary team to ensure that we maintain our standards and improve where necessary. We hope you will give us a chance to improve your experience in future. Kind Regards, Gajendra Sharma General Manager "